Quality management refers to the act of supervising all tasks and actions required to sustain a desired excellent level. Management involves quality planning, organizing, controlling, coordinating and staffing. Therefore, quality management implies generating and executing effective plans as well as ensuring effective control and quality enhancement. Quality management is also known as total quality management.
Quality management is a tactical approach of running an organization in order to satisfy the needs and wants of its customers. It also assists in identifying what needs to be manipulated or improved. Quality is a process, not a final product. Therefore, the focus quality management is not only on the product quality, but also on short, medium and long process. Quality management motivates employees, enhance economic effectiveness and improve production efficiency.
Quality management involves several principles of administration. Top ranking management officials utilize these administrative principles to manage their organizations to affect the running of the organization. These principles include; leadership, continual enhancement, customer focus, administrative system approach, internship programs, good suppliers relationships and realistic approach to decision making process.
In organizations, quality management ensures that each decision requires planning, growth and implementation resulting to professionalism, valuable services and honor to the structure of the organization. Quality management is an institutional framework which boosts the progress of an individual as well as the competence of the organization. Quality management persists on the importance for a methodical loom of professional management that embraces distinct policy to enhance the creativity of the staff and empower them. The modern world of business is connected to the quality performance structure based on international standards, ISO 9000 that has resulted to establishment of quality management.
Core Managerial Concepts
Quality management outlines suitable guidance, which makes sure quality guarantee values are realized in an institution. This results to continued quality enhancement hence achievement and sustenance of consumer satisfaction. The basic concept of quality management involves continuous process advancement guided by top management, which is centered on important procedural sections with explicit enhancement objectives. Customer focus is another main concept which ensures recognition of customers either internal or external. Customer focus also ensures satisfaction of needs of the customers through availing valuable products and services.
Another major value includes nonconformity and defect deterrence. This concept seeks to eliminate noncompliance factors, which emerge as a result of untimely products and services in the development cycle. It focuses on prevention of unfavorable conditions which relate to services and products. On the other hand, universal responsibility requires the whole institution to make sure that preferred quality is met and hence lead to quality services and products.